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FAQ

Sign up and ordering

How do I sign up?

To create an account, simply click on ‘My Account’ on the header menu. If you are using a mobile device, click on the drop down menu to select ‘My Account.’

Simply enter your email address and password under registration.

How do i place my order?

Please refer to our ‘How To Order‘ page for detailed steps on how to place your order.

I've placed my order, now how do I pay?

Please refer to our ‘E-Transfer Instructions‘ page for detailed steps on how to make a payment with us.

I've made a payment but have not received a confirmation email and my order is still on hold, why?

This issue happens quite often. If you send an interact email payment to us, but have no received a confirmation email AND your order is still on hold, it can be one of two things:

  1. Give it a few hours, or contact us via live chat. Its possible that your order has not been processed by the Buy My Bud team yet. Any orders placed after 8:00 PM PST will be processed the next day by noon.
  2. OR chances are your payment has not made it through. It happens often that we just did not receive. Often time our email is spelled wrong. Please check the spelling of our email, it should be PAYMENTS@BMBLTD.CA.
  3. If all the above check out, then you must check with your online banking. It can be an issue on your banking end.

Shop

Do you guys sell seeds and/or clones?

Unfortunately, we do not sell any seeds or clones.

Do you guys sell bulk and/or wholesale?

Yes we sell in bulk and/or whole sale. The units you see in our shop are the amounts we currently sell at.

However, we may look into selling in higher volumes, contact us via live chat or email info@buymybud.ca.

What happened to all the chocolate edibles?

Due to the hot summer, some of our chocolate products have been melting in the packages. At Buy My Bud, we want to assure all our customers receive our products with no lost integrity.

However, if you really want this product, and willing to take the risk, contact us via live chat to make an arrangement.

Shipping

When will I receive my order?

We ship through Canada Post with Express shipping. Your order should arrive 2 days from when you order.

However, Canada Post does not operate during the weekends. If you place your order anytime within Thursday and Sunday, you won’t receive your package until Monday or Tuesday. We apologize for the inconvenience. It is out of our control.

We recommend you order between Monday – Wednesday to receive it within the same week.

How much is shipping?

We do not control the cost of shipping, it varies depending on where you live. The further you are from British Columbia, the more expensive. On average, shipping is between $19 – $28. Shipping is free on orders over $150.

Where is my order?

Feel free to track your order via www.canadapost.ca with the tracking number we provided to you on your confirmation email.

We do guarantee a replacement order if your package gets confiscated. This means, if your package says its currently still in delivery, but its been days – we assume its been confiscated and will send you a new order free of charge.

However, if the tracking states that the package has been successfully delivered, we are not liable for completed shipments. We will not be sending new packages on successful deliveries.

How is my order packaged?

All of our orders are packed 100% discreet, then vacuum sealed airtight, and in a shipping envelope with discreet mailing instructions. There is no sign of cannabis-related products on our mailing packages.

Products

My vape pen is not working, what do I do?

If you have purchased a brand new 510 twist vape pen and HERA cartridge, please take the following steps to activate it;

  1. Twist on your HERA cartridge to the battery.
  2. Click the power button 5 times until the green light is on.
  3. Hold the button when inhaling. You may need to take a few puffs to get it started.

Free Shipping

Spend over $150 and enjoy free express shipping from Canada Post.

Newsletter

Don't miss out on any deals or promotions by signing up to our newsletter.

Secure Payment

100% discreet and secure payments with email money transfer.

Points & Rewards

Collect points to redeem on anything storewide. Points never expire.

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Cannabis Regions

Connect

Live Chat Available
9am - 5pm Mon-Fri.
info@buymybud.ca

CP COVID-19 SHIPPING

You must be 19+ to enter this site

Due to the Covid-19, there may be delays in shipment and updates via tracking numbers from Canada Post. Canada Post has currently suspended all guaranteed delivery times during this pandemic.

However, they are fully operational and packages are still being delivered.

Please contact us via LIVE CHAT or EMAIL us with regards to shipping as there are heavy delays with Canada Post.

When ordering medication, allow extra time for delays of a min. 4 business days.

There are no signature options so all packages requesting signatures will be set to "no" by default. The tracking info will be the only update BUYMYBUD will have.

Thank you for your understanding.